Frequently Asked Questions

LU is a premier luxury watch service center located in the heart of Jeddah at the Alkhayyat Center. We specialize in the care, maintenance, and restoration of high-end timepieces, with professional craftsmanship, Swiss-trained expertise, and commitment to excellence.

Our Swiss-trained watchmakers are certified to service a wide range of luxury watch brands. If you’re unsure about your specific brand, feel free to contact us for confirmation.

Yes, we offer professional appraisal services, providing detailed reports on your watch’s condition, authenticity, and current market value, which can be useful for insurance or resale purposes. For more information Click here

It is generally recommended to service your luxury watch every 3 to 5 years to maintain its accuracy, performance, and longevity. However, this can vary depending on the brand and usage. We can provide personalized advice based on your timepiece.

Yes, we use ONLY authentic, brand-approved parts for all repairs and replacements to preserve the integrity and value of your watch.

We offer a comprehensive warranty on all our services. For example, battery replacements include a 1-year warranty. Specific warranty details are provided with each service. For more information, please visit Warranty Page

The duration of the service depends on the specific needs of your watch. Simple services like battery replacements can often be completed within a day, while comprehensive overhauls may take several weeks. We will provide an estimated timeframe upon assessment.

You can reach us via phone at +966 56 3690611, email at info@lu.world, or visit us at the Alkhayyat Center, Jeddah. Our operating hours are Sun - Thu : 2:30 PM - 11 PM - Sat : 5:00 PM - 11 PM - Fri : Closed.

Get in Touch

If you have any inquiries or questions, don’t hesitate to contact us, and we will be delighted to help you.