Comprehensive Warranty for Your Peace of Mind
At LU, we take pride in the precision and quality of our work. That’s why we offer a comprehensive warranty on all services to ensure your luxury watch continues to perform flawlessly long after it leaves our care. Our warranty reflects our commitment to excellence and your trust in our expertise.
What Our Warranty Covers
- Service Guarantee : All repairs, maintenance, and restoration services are backed by a warranty to protect against any workmanship issues.
- Genuine Parts : We guarantee the use of authentic, brand-approved parts in all repairs and replacements.
- Water Resistance : Watches serviced by LU include water resistance testing and are guaranteed to meet manufacturer specifications during the warranty period.
- Accuracy Assurance : Calibration of your watch is covered to ensure timekeeping accuracy.
- Durability of Repairs : Any components repaired or replaced are warranted to function as intended within the warranty timeframe.
Warranty Periods
Terms and Conditions
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1. Valid Warranty Period The warranty is applicable only during the specified timeframe starting from the date of service.
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2. Original Service Receipt Keep your service receipt as proof of warranty eligibility.
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3. Service Exclusivity The warranty is valid only if the watch is serviced exclusively by LU during the warranty period.
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4. Exclusions - Damage caused by accidents, misuse, or improper handling.
- Normal wear and tear, such as scratches on the case, bracelet, or crystal.
- Unauthorized repairs or modifications by third parties. -
5. Transportation Costs Shipping fees for warranty claims are not covered unless otherwise stated.
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Ultrasonic cleaning of case & bracelet.
Service You Can Trust
At LU, we’re committed to providing unparalleled care and support for your luxury timepiece. Our warranty is a testament to the craftsmanship and expertise you can rely on. If you have any additional inquiries or questions, please don’t hesitate to contact us.
I entrusted LU with my vintage Rolex, which has been in my family for generations. From the moment I walked into their beautifully designed workshop in Jeddah, I was impressed by their professionalism and expertise. The team meticulously restored the watch, preserving its authenticity and enhancing its charm. It’s like owning a brand-new piece while keeping the legacy alive. LU has truly set the gold standard for luxury watch care in Saudi Arabia.
I entrusted LU with my Rolex that had lost its charm over time as I have it for 20 years. The restoration process was flawless, every scratch was polished away, and the watch looked as stunning as new. Their attention to detail and professionalism are unmatched. Highly recommended for people with luxurious watches.
As a collector, finding a trustworthy service for my luxury watches has always been a challenge, especially in Middle East, until I found LU. Their Swiss-trained experts handled my Audemars Piguet with incredible precision. They explained every step, and the results exceeded my expectations.
From the moment I walked into LU’s service center, I felt assured my Cartier watch was in good hands. The staff was professional, friendly, and kept me updated throughout the process. The repair was completed on time, and my watch feels brand new. Thank you!
